Troubleshooting Steps for “Bad Email or Password” Message on Apollo Group TV
- Double-Check Your Credentials
- Ensure you are entering the correct email address and password. Pay attention to capitalization, special characters, and any spaces that may have been accidentally included.
- Reset Your Password
- If you can’t remember your password, use the password reset option on the login screen. Follow the instructions to receive a reset link via email.
- Check for Account Activation
- Ensure your account is activated. If you recently created your account, you may need to confirm it through an activation email sent to your registered email address.
- Clear App Cache and Data
- Go to Settings > Apps > Select your IPTV app.
- Tap on Storage, then choose Clear Cache and Clear Data. This can resolve any stored data issues that might be affecting your login.
- Update the App
- Ensure that your IPTV app is up to date. Check the Google Play Store or App Store for any available updates.
- Try a Different Device
- If possible, try logging in from a different device or browser. This can help determine if the issue is device-specific.
- Disable VPN or Proxy
- If you are using a VPN or proxy service, try disabling it. Sometimes these services can interfere with the login process.
- Contact Customer Support
- If you’ve tried all the above steps and still receive the error, reach out to Apollo Group TV’s customer support for assistance. They can check for any issues with your account or server.
